KridaESports - Cancellation and Refund Policy

Effective Date: January 16, 2024

This Cancellation and Refund Policy outlines the guidelines for cancellations and refunds of entry fees for tournaments within the KridaESports. We use Razorpay for secure payment processing, and their own terms and conditions may apply within specific contexts.

1. Eligibility for Refunds:

2. Non-Refundable Cases:

Please note that refunds will not be issued in the following situations:

3. Refund Process:

To request a refund, please follow these steps:

  1. Open the KridaESports.
  2. Go to your "My Tournaments" section.
  3. Select the tournament you wish to cancel your participation in.
  4. Tap on the "Cancel and Refund" button (available before the first match starts).
  5. Choose the reason for your cancellation from the provided options.
  6. Submit your request.

Our team will review your request and process your refund within 5-7 business days if deemed eligible. Refunds will be issued back to the original payment method used for the tournament entry fee.

4. Important Notes:

We reserve the right to modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be posted on the App and will be effective immediately.

Please note that Razorpay may have its own processing fees associated with refunds, which will be deducted from the refunded amount.

We encourage you to carefully review the tournament rules and eligibility criteria before registering for any tournament.

5. Contact Us:

If you have any questions or concerns about this Cancellation and Refund Policy, please contact us through the app's support system. We are here to help!

Additional Information:

This Cancellation and Refund Policy applies solely to the KridaESports. This policy does not apply to any other websites or applications operated by us or by any third parties. This policy does not create any contractual or legal rights other than those expressly set forth herein.