Refund & Cancellation Policy – Krida Esports LLP

Last Updated: February 6, 2026

Introduction

This Refund & Cancellation Policy outlines how refunds, cancellations, and payment issues are handled on the Krida Esports LLP platform.

1. Tournament Entry Fees

• Tournament entry fees are non-refundable once the tournament has started.
• Entry fees may be refundable only if:
  • The tournament is cancelled by Krida Esports LLP
  • A technical error causes a duplicate payment

2. Tournament Cancellation by Krida Esports LLP

If a tournament is cancelled due to:

• Technical failure
• Insufficient participants
• Administrative reasons

Refund Action: Entry fees will be refunded or credited to the user wallet within 5–7 working days.

3. User-Initiated Cancellation

• Users cannot cancel participation once registered.
• Failure to join a match on time is considered a no-show and is not eligible for refund.

4. Disqualification & Rule Violations

No refunds will be issued if a user is:

• Disqualified for cheating or misconduct
• Banned for violating platform rules
• Using multiple or fake accounts

5. Payment Failures & Duplicate Transactions

• If payment is deducted but tournament entry is not confirmed, users may contact support.
• Verified failed or duplicate transactions will be refunded within 5–7 working days.

6. Refund Mode

• Refunds are processed through the original payment method or the platform wallet.
• Processing timelines depend on payment gateway and bank policies.

7. Winnings Are Non-Refundable

Tournament winnings once credited cannot be reversed or refunded under any circumstances.

8. Contact for Refund Issues

9. Policy Updates

Krida Esports LLP reserves the right to modify this policy at any time without prior notice.